Q. What is the normal order process?
A. Most of our item is made to order and manufacturers lead times vary. Leadtime will not be longer than 4 weeks. You can contact us at any time to get an update on the status of your order.
Step 1)
An order is placed, either via fax or over the phone. You will receive a paper invoice within 1-3 working days via fax or mail.
Step 2)
We order the goods from the manufacturers. If the items are in stock, we will try to deliver the goods as soon as possible (Step 4). If ordering several items from different manufacturers, we will wait until the entire order has arrived at our warehouse before delivery. If you wish for items to be despatched seperately, this will incur additional delivery charges.
Step 3)
The goods arrive at our warehouse, or one of our Carrier Companies, where they are checked over.
Step 4)
You will be contacted by phone, either by Essence or one of our Carrier Companies, to arrange a convenient delivery date and time.
Step 5)
Delivery is made either by Essence or one of our Carrier Companies. Order Complete
